YOUR PRIVACY

Privacy Policy

Effective date: 16 September 2026

Gratlas Voyager Ltd (“Gratlas Voyager”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, submit a trip request or otherwise interact with our travel services.

1. Information We Collect

Contact details such as your name, email address, telephone number and preferred method of contact.
Trip information such as destination, travel dates, number of travellers, budget, accommodation preferences and special requests.
Information you provide when communicating with us by email, telephone, WhatsApp or other channels.
Booking, payment and transaction information needed to arrange services. Payment card or other payment credentials may be handled directly by the relevant payment provider.
Technical information such as IP address, browser type, device information and website usage information where collected by our hosting, security, analytics or other website services.

2. How We Use Your Information

To respond to enquiries and prepare travel proposals or quotations.
To arrange and manage bookings, travel services and customer support.
To communicate with you about your enquiry, booking, itinerary or changes affecting your travel.
To process payments and maintain business and accounting records.
To improve our website, services, customer experience and security.
To comply with applicable legal, regulatory, accounting and fraud-prevention requirements.
To send marketing communications where we have an appropriate lawful basis or your consent, and to provide an easy way to opt out.

3. Lawful Basis

We process personal data on lawful grounds applicable to the activity, which may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing legitimate interests where permitted by law.

4. Sharing Information

We may share relevant information with travel suppliers and service providers needed to fulfil your journey, including accommodation providers, airlines, cruise operators, transport providers, guides, activity providers, payment providers, technology providers and professional advisers. We only seek to share information that is relevant to the purpose for which it is required.

Some travel arrangements may involve service providers outside Kenya. Where personal data is transferred outside Kenya, we will apply the safeguards and requirements required by applicable Kenyan data-protection law.

5. Data Security and Retention

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, contractual, accounting and legal requirements.

6. Your Data Protection Rights

Subject to applicable law, you may have rights including the right to be informed about processing, access your personal data, object to certain processing, request correction of inaccurate data and request deletion of false or misleading personal data. You may also have rights concerning withdrawal of consent and other protections provided by Kenyan data-protection law.

7. Contact Us About Privacy

For privacy or personal-data enquiries, contact:

Gratlas Voyager Ltd
Email: info@gratlasvoyager.co.ke
Telephone: +254 748 000 291
Alternative: +254 734 505 418

8. Changes to This Policy

We may update this Privacy Policy when our services, data-processing practices or legal requirements change. The latest version will be published on this page with its effective date.

This website policy is intended to explain our current practices in clear language. It should be reviewed by a qualified Kenyan legal or data-protection professional before final publication.